Services

If you are in need of any immediate advice or assistance with regards to any of our products, contact the INNOVATEST support desk.
In many cases, the support desk can offer immediate assistance to answer any questions you might have or solve any problem fast and effectively.

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Installing Innovatest hardness testers

Hardness testing instruments operate at peak performance when professionally installed in your workshop or laboratory. While most of the INNOVATEST machines are prepared to a degree of ‘’plug and play’’ level, they should be verified against calibration standards after each transportation.
This is regardless of whether this movement is internal or external transportation.

If the testers are transported by road, rail or air  from one to the another location, they need to be packed in their original (mostly) wooden crate and secured to the bottom of the crate. Air transportation can be expensive and therefore Innovatest delivers a lightweight crate that can be totally disassembled and stored for later use.

INNOVATEST has factory trained service teams located around the world to assist in the proper installation of your hardness tester. Our world wide distributors are trained to be experts in installing and providing operational training making sure your team has the most productive and knowledgeable experience with our products. Let us know how we can help you!

Our experienced service team can advise you on how to move your tester or better, take care of the detailed planning, transport preparation, reinstalling, calibration and certification of your tester. Don’t hesitate to ask for our free advice. Nearly world-wide, we are local to you!

 

The instructions in this video can be found pleasantly useful.

 

Training

INNOVATEST products are currently distributed in over 80 countries worldwide. The sales of all products is organized locally via INNOVATEST subsidiaries or local distributors.

A professional team of product specialists and commercial advisors offer a wide range of sales and technical training to our own staff and to distributors all over the world, to best meet the needs of our customers.
End User training is usually organized locally at end user facilities.

SEND TRAINING REQUEST

Product registration

Please use the form below to register your INNOVATEST® product.

Innovatest Warranty vouchers

At INNOVATEST we believe that our business is a ‘’lifestyle’’. This belief results in the world’s best in class hardness testing machines. Our 130+ employees are passionate about our lifestyle and create products and an organization offering a premium user experience and the best manufacturer’s warranty available today. From the date you receive your new hardness tester our standard warranty is 24 months.

If you (end-user) register the instrument online (see this website: product registration) you will qualify to receive a STANDARD WARRANTY extension (white card) at no additional cost.
This registration extends the 24 month warranty to a 15 year warranty. (see explanation below)

Standard warranty voucher

          • 15 years on the machine base
          • 3 years on mechanics
          • 3 years on all electronics including embedded computer systems
          • 3 years IMPRESSIONS™ workflow software updates
          • No service agreement required!

 

 

Gold Warranty voucher

          • 20 years on the machine base
          • 5 years on mechanics
          • 5 years on all electronics including embedded computer systems
          • 5 years IMPRESSIONS™ workflow software updates
          • No service agreement required!

SEND ME AN OFFER

 

Platinum Warranty Extension voucher

          • 25 years on the machine base
          • 10 years on mechanics
          • 8 years on all electronics including embedded computer systems
          • 10 years IMPRESSIONS™ workflow software updates
          • No service agreement required!

SEND ME AN OFFER

SIMPLE & STRAIGHT FORWARD

*Please ask our sales department for all details

Software Updates

Reducing your down time risk. Our service engineers are available to perform a regular check and standard maintenance on any of our testers regardless of the location.

While our machines are covered by lengthy warranty systems, regular service minimizes or possibly eliminates unpleasant surprises.

During the check-up of your hardness tester, our service staff will update the software to the latest revision of applicable standards and releases, should the need arise. Moreover, you can count on the vast experience of our service team to take care of the annual calibration/verification needs of your hardness testing equipment based on your Quality system recall requirements.

 

Sales & Demo

INNOVATEST products are currently distributed in over 80 countries worldwide.
The sales of all products are organized locally via INNOVATEST subsidiaries or local distributors.

Make your appointment for A PERSONAL ONLINE Innovatest product demonstration.

Welcome to contact us for an on-line demonstration of our hardness testing machines.

Send us your samples and tell us how you want them tested. Our application specialist will offer several options of tester/accessory combinations, results from testing, reports and express any cost benefits associated with each possible selection of hardness tester.  We will schedule an online real-time demonstration so you can see and witness the “Most technically advanced hardness testers” in action with your samples. Results to be tested and watch online or offline how one or more of our machines can test your samples.

Have one of our application specialists provide you with a live demonstration of one or more of our hardness testing machines and their accessories.

We are supporting multiple desktop sharing system solutions for LIVE demo’s like, but not limited to: Microsoft Teams, Skype, or TeamViewer.

For more details:
Connect directly with our sales office demo@innovatest-europe.com, demo@innovatest-usa.com or connect with your local distributor for more information or to make an appointment.